How do we request service or order toner?
- Contact your account representative via email or phone.
- Go to our Request Support form.
- Call our main line at (866) 938-COPY and ask for service.
You'll receive an email confirmation once your request is processed.
Do you accept credit cards?
Yes, we accept all major credit cards with no additional fees. We can also set up automatic monthly billing or ACH payments.
Who services our equipment?
A certified Ucopier technician will handle your service needs. Our full-time employees are professionally trained and familiar with your account.
Will I have a dedicated point of contact?
Yes! You’ll have a single, local point of contact who knows your business and is invested in your success. Unlike big national providers, we offer personalized service and fast response times.
How long does it take for a technician to arrive?
If your request is received before 10 AM CST (M-F), we strive for same-day service, though it’s not guaranteed. Requests after 10 AM are typically serviced the next business day. Standard service hours are Monday–Friday, 8 AM–5 PM. Most agreements include Next Business Day (8x5) service.
Who covers parts and labor costs?
Ucopier covers all parts and labor—no approvals or additional costs are required.
What are the average monthly costs for copier rentals?
Pricing varies, but general estimates are:
- Black & white (5K prints/month): ~$200/month
- Color (5K prints/month): ~$300/month
Do you offer short-term copier rentals?
Yes! We provide flexible short-term rental options for events, projects, or temporary needs. We ask for ample lead time to accommodate these needs. Contact us for pricing.
What happens if I exceed my monthly print limit?
Overages are billed per page at a competitive rate, outlined in your service agreement. Our goal is not to have this happen, we strive to right size your usage to your monthly rate.